Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Blyne Ltd, doing business as Sweepaw ("Sweepaw", "we", "us", "our"). Sweepaw offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including the additional policies referenced herein (Privacy Policy, Shipping Policy, Refund Policy, Legal Notice). These Terms apply to all users of the site. Please read them carefully before accessing or using our website. If you do not agree to all the terms of this agreement, you may not access the website or use any Services. Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update or replace any part of these Terms by posting updates to this page; your continued use of the website following any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses, or any code of a destructive nature. A breach of any of the Terms will result in an immediate termination of your Services.

SECTION 2 — PET PRODUCT DISCLAIMER

Products sold on this site are supplemental treats for cats. They are intended for animal use only and are not for human consumption. Statements on this site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. The content of this site is provided for informational purposes only and is not veterinary advice; it is not a substitute for consultation with a qualified veterinarian. Always consult your veterinarian before starting any supplement for your pet, particularly if your cat is pregnant, nursing, taking medication, or has a medical condition, and if symptoms such as frequent vomiting, lethargy, or loss of appetite persist, as these can indicate conditions requiring veterinary care. Follow the feeding directions on the label. Store out of reach of children and pets.

SECTION 3 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks; credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 4 — PRICES, TAXES, AND MODIFICATIONS

All prices are displayed in US dollars (USD). Standard shipping to the United States is free. Applicable state and local sales taxes, where required, are calculated and displayed at checkout. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or any third party for any price change, suspension, or discontinuance of the Service.

SECTION 5 — PRODUCTS

Certain products may be available exclusively online through the website and may have limited quantities; they are subject to return or refund only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products; we cannot guarantee that your screen's display will be accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products we offer, on a case-by-case basis. Buyer protection: if you do not receive your order within 90 days of purchase, we will refund you in full.

SECTION 6 — SUBSCRIPTIONS

Our Subscribe & Sweep plan is a recurring monthly subscription. By subscribing, you authorize us to charge your payment method at the then-current subscription price at the start of each billing cycle until you cancel. You can cancel anytime from your account page or by emailing support@sweepaw.com; cancellations take effect at the end of the current billing cycle, and no further charges will be made after that. Jars already shipped or delivered are covered by our Refund Policy, including the 60-day guarantee. If a subscription payment fails, we may retry the charge and notify you; unresolved payment failures result in the suspension of the subscription.

SECTION 7 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us, and to limit or cancel quantities purchased per person, per household, or per order (including orders using the same customer account, credit card, or billing/shipping address). If we change or cancel an order, we may attempt to notify you via the email, billing address, or phone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide you with access to third-party tools over which we have no control; you use them at your own risk, "as is" and "as available", without warranties of any kind. Certain content, products, and services available via our Service may include materials from third parties, and links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and assume no liability for any third-party materials, websites, products, or services. Complaints regarding third-party products should be directed to the third party.

SECTION 9 — USER COMMENTS AND SUBMISSIONS

If you send us creative ideas, suggestions, proposals, reviews, or other materials (collectively, "comments"), you grant us the right, without restriction, to edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to maintain comments in confidence, pay compensation for them, or respond to them. We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, defamatory, or otherwise objectionable or in violation of any party's intellectual property or these Terms. You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive, or obscene material, or any malware. You are solely responsible for the accuracy of any comments you make.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 12 — PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, state, or local regulations or laws; (d) to infringe upon our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, or discriminate; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track personal information of others; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available", without any warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Blyne Ltd, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, even if advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Blyne Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 — SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 — TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 17 — ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.

SECTION 19 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

SECTION 20 — CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@sweepaw.com.

Blyne Ltd, 20 Wenlock Road, London, England, N1 7GU, United Kingdom.